Shipping Policy

Shipping Policy

We’re so excited to bring you amazing products and service! To make your shopping experience seamless, here’s everything you need to know about shipping:

🌟 Free Shipping

We’re happy to offer free shipping on all orders!

  • Orders from our Asia/China warehouse are shipped via EMS.

  • Orders from our USA warehouse are shipped via USPS.

🌍 Shipping to 200+ Countries

We proudly ship worldwide! However, there are a few locations we can’t reach. If your country isn’t eligible, don’t worry—we’ll contact you right away to help find a solution.

📦 Lost or Missing Packages

  • Double-Check Your Address: To avoid delays, please make sure your billing and shipping details are correct at checkout. We can’t be held responsible for incorrect addresses provided by customers.

  • Our Mistake? We’ve Got You Covered! If we make an error, we’ll take full responsibility and reship your order at no charge.

🛃 Customs & Import Fees

  • Customs Fees: Once your order ships, any customs fees or import taxes are the responsibility of the buyer. By purchasing from us, you agree that one or more packages may be shipped to you and could incur customs charges.

⏳ Shipping Times

We work hard to get your order to you as quickly as possible! Here are our estimated delivery times:

Location Estimated Shipping Time
United States 8-14 business days
Canada, Europe 8-15 business days
UK, Australia, New Zealand 8-15 business days
Central & South America 10-20 business days
Asia 8-15 business days
Africa 15-30 business days

Please Note:

  • These estimates don’t include our 2-5 day processing time.

  • Delivery times may vary due to customs clearance or other delays.

📮 Tracking Information

  • Once your order ships, you’ll receive an email with a tracking number.

  • Tracking Not Available? For some free shipping options, tracking may not be available.

❓ My Tracking Says “No Information Available”

Don’t worry! For some shipping carriers, it can take 2-5 business days for tracking information to update. If it’s been more than 5 business days and you still don’t see updates, please reach out to us at team@shopluxecase.com.

📦 Will My Items Be Sent in One Package?

For logistical reasons, items from the same order may sometimes be sent in separate packages, even if you’ve selected combined shipping.

💬 Need Help?

If you have any questions or concerns, we’re here for you! Contact us at voracase@gmail.com, and we’ll do our best to help.